Automate your sales - eCommerce and retail shop
Accelerate workflows and reduce manual work by eliminating process and media disruptions
The direct connection between your retail shop and your online shop is essential, no matter if you have one or thousands of shops. HighPots is not positioned in the middle between your physical store and your sales channels.
Reduce complexity - centralise online/offline sales
We offer solutions for centralising online and offline sales in retail and e-commerce, with seamless integration of sales channels and smooth transitions to back-office processes. From sales transactions to tax returns, we make sure everything works seamlessly.
Our direct connection between your online store and your in-store point-of-sale (PoS) enables you to:
Record all items
Track online and offline sales
Inventory and efficient stock management and control
Seamlessly integrate with accounting systems
Automate supplier orders before items run out
Comprehensive statistics and reporting
The current situation for many retailers
The current situation for many retailers is that sales take place both online on websites and social platforms and offline in shops.
The following situation is often the starting point for our projects:
Selling goods both online on the website and social platforms or Amazon and offline in the shop
In addition, offering courses that can be booked both offline in the shop and online on the website or social platforms (e.g. sewing courses, antenatal courses, first aid courses, etc.).
Incompatible systems that do not share enough data/information
Decentralized item master system
Decentralised inventory
Many manual activities in the back office and during stocktaking
While many retailers struggle with manual processes, we offer a highly automated solution. From item capture to sale completion, we ensure efficiency and seamless integration.
Connecting eCommerce to online sales
Many retail companies solve the problem of ‘connecting online and offline sales with centralised inventory’ by using a provider that sits between the online sales system (e.g. website with a WooCommerce shop) and the offline sales system, and also supplies the latter. For example, tills (drawer), payment terminals, receipt printers, customer monitors, barcode scanners and a computer as a control device (tablet, laptop, Raspberry, etc.).
At HighPots we connect your online shop directly to your POS system.
Automation from the point of sale
Focus on customer acquisition, sales and marketing. We take the pressure off you so you have more time to focus on acquisition.
Link in-store checkout to online checkout
The online shop becomes the leading system without affecting the sales in the shop. The online shop, usually WooCommerce as a WordPress plugin, is extended with a developed WordPress checkout addon. This addon communicates with the offline checkout system in the shop.
Item creation
From item entry to final sale, we ensure efficiency and seamless integration.
All items to be sold online or offline are now entered as items in WooCommerce. They are entered once with barcodes using barcode scanners.
Items that are only sold in the shop are marked accordingly. Items that only make sense to sell online above a certain quantity due to shipping costs are marked with a minimum order quantity.
For items requiring proof of age or ID (e.g. guns), we have developed an automated AI-based process that can automatically check and log IDs and ages (KYC process).
Item management and automatic item reordering
The shop system notifies you when an item is close to being sold out. You can then decide whether to reorder the item. Thanks to the flexibility of the interfaces, the system can automatically reorder the item from your supplier.
When an item is sold out, you can choose from the following options:
Remove the item from the shop
The delivery time is automatically extended
and displayed to the customer
Create a voucher for the customer
Voucher management
Vouchers are an important customer loyalty tool for many shops. The creation of vouchers and their automated, logic-based distribution is an important foundation. From which amount should which type of voucher be created? Which vouchers are issued as a gesture of goodwill? Building up regular customers through voucher loyalty programmes. For example, through AI-based recognition of individual customer patterns, which can be turned into regular customers with high sales for you with vouchers.
Vouchers - full legal transparency
Vouchers are subject to different time limits depending on the country. At HighPots we enable voucher management that meets all legal requirements.
This applies to both free and paid vouchers, taking into account time limits, claims for payment of the cash value, partial redemptions or adjustments to the price of goods/services.
Even after the solution has been delivered, our legal advisors specialising in IT law will keep you abreast of changes in legislation and landmark case law to ensure that your terms and conditions, technology and processes remain compliant.
This also applies to the different taxation of different voucher types.
We support you throughout the entire process, from creation to management and redemption. As a technology service provider, we tailor our solution to your individual voucher requirements. Both in the code and in the settings in the voucher module itself or in the front-end for your employees or customers.
Voucher technology for a sophisticated end-to-end voucher process
Hardware in the shopThe hardware components receipt printer, payment terminal, barcode scanner and cash drawer are connected to a computer. E.g. Raspberry, tablet or laptop. All components are technically perfectly matched. Most retail projects fail because of the mismatch between the online and offline components.
Data for financial accountingThe system’s open interfaces allow all sales to be transferred to your financial accounting system. If your financial accounting system does not offer open interfaces, we can generate an automated export from the system, transfer this to the data schema of your financial accounting system and then import this back into your financial accounting system, e.g. in .CSV format. If required with the appropriate (DATEV) posting key if required.
Statistics and reportsStatistical analysis of all areas, processes and modules. Top sellers, slow sellers, stock levels, redeemed vouchers, vouchers in circulation, income, expenditure, orders, expected income, top payment methods, customer enquiries, redeemed and open vouchers, sales per payment method and much more.
Security ISO27001 certified data centre operations, firewall, back/restore routines, disaster recovery procedures and testing, fail-over systems, load balancing, server and service monitoring and many other technologies, processes and methodologies to keep your systems secure.
Data ProtectionWhether it’s EU GDPR, Swiss data protection or whatever data protection law you need to comply with, we can help. It is important to us that you do not have to forego valuable information, such as sales optimisation or cross- and up-selling, despite data protection compliance.
